We are committed to ensuring you travel with peace of mind and that your trip is as enjoyable as possible. If, however, you are not completely satisfied, please send us your claims.
Baggage claims
Reporting missing baggage
Didn´t receive your baggage upon arrival at the airport? Please accept our apologies. We will make every effort to resolve this issue as soon as possible. For more information, please see the Baggage problems section of our website.
- If your arrival airport is in metropolitan France: You can file your claim with Air France Baggage Service at the airport or complete the online declaration form within 48 hours of your arrival.
Download the online content form
Missing items and damaged baggage
Was your baggage damaged or an item in your baggage lost upon your arrival?
Complete the online content form
Visit the “Baggage problems” section for more information
Flying Blue claims
Are you a Flying Blue member and want to submit a claim linked to your card or Miles?
Are you a Flying Blue member and want to submit a claim linked to your card or Miles?
Other claims
Do you want to make another claim (delayed or canceled flight, difficulties at the airport, etc.)? Please complete the online form or you can contact us by e-mail or phone.
Our web teams are standing by to answer any questions you may want to ask through Twitter or on Facebook.
Please send us your personal information (booking reference, Flying Blue number) by private message only.
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