Claims

Please note that flight cancellations linked to the coronavirus (Covid-19) are considered to be due to extraordinary circumstances, therefore exempting airlines from paying compensation.

Due to a large number of requests related to the current health situation, our processing times are longer than usual. Thank you for your understanding.

You wish to contact our Customer Relation Department

We are here to help you.

Air France Ticket offices

You wish to contact us online, please fill in the form

Submit your claim online.

Claim form

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You can also contact us at the following address:

Air France - Europe
Customer Care Center
TSA 21235
75564 Paris Cedex 12

FRANCE

For your information

Don't forget to include original supporting documents with your letter which will allow us to process your request: these include ticket receipt, boarding pass, invoice, etc.

If your claim concerns Flying Blue

Have you lost your Flying Blue card? Are there Miles missing from your account? Are your Flying Blue personal details up-to-date? The Flying Blue Customer Care department is here to help and will answer all your questions.

Claim missing Miles

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