Refunds

If you wish to ask for a refund for your tickets, please follow the following steps.

If you bought your ticket online at www.airfrance.cz

  • Tickets sent by post

    Send your refund request and your original issued ticket by standard or recorded delivery, to the following address:

    AIR FRANCE KLM
    Jungmannova 34
    Praha 1, 110 00
  • Electronic tickets
    Call Air France on +420 2 2543 9797. Our operators will guide you through the steps to follow. 

If you bought your tickets from Air France

If you bought your tickets from one of our agencies (downtown or airport) or on the phone at +420 2 2543 9797

  • Tickets sent by post

    Send your refund request and your original issued ticket by standard or recorded delivery, to the following address:

    AIR FRANCE KLM
    Jungmannova 34
    Praha 1, 110 00
  • Electronic tickets

    Call Air France on +420 2 2543 9797. Our operators will guide you through the steps to follow.
  • Tickets purchased from an Air France agency or a travel agency

    Please go to the branch in question. It will process your request.

If you bought your tickets in an agency

Request a refund from this agency (Air France agency or travel agency), and take your original ticket(s) with you.

In all cases

Remember to attach your original issued ticket to your request (unless it is an electronic ticket) along with any supporting documents needed (medical certificate, description of extenuating circumstances meaning you were obliged to cancel, etc.).
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