Please note that flight cancellations linked to the coronavirus (Covid-19) are considered to be due to extraordinary circumstances, therefore exempting airlines from paying compensation.
Due to a large number of requests related to the current health situation, our processing times are longer than usual. Thank you for your understanding.
Due to a large number of requests related to the current health situation, our processing times are longer than usual. Thank you for your understanding.
For your information
Don't forget to include original supporting documents with your letter which will allow us to process your request: these include ticket receipt, boarding pass, invoice, etc.