Before going to the airport and the day before your departure, please check your flight´s status updated in real time:
• in the "Flight time updates in real time" section of our website as well as via Air France´s mobile app,
• send your flight number by SMS to 6 3654. You will receive a message with your updated flight schedules.
Customer Notice
See updated News Flash and measures adopted by the company
Due to a cabin crew strike, we are forced to reduce our flight schedule from Saturday, October 29 to Wednesday, November 2, 2011.
We regret this situation and will do everything possible to minimize disruptions.
How do I find the latest news about my flight?
How do I postpone my trip?
According to our commercial measures, you can postpone your trip on our website in the "Manage your reservations" section or by contacting your point of sale.
If you cannot change your booking online or need assistance, please contact our advisors by calling +33 (0)1 57 02 10 58 (free call from a French landline), Monday to Sunday, from 6:30 AM to 10:00 PM.
If you cannot change your booking online or need assistance, please contact our advisors by calling +33 (0)1 57 02 10 58 (free call from a French landline), Monday to Sunday, from 6:30 AM to 10:00 PM.
How do I obtain a refund for my flight?
According to our commercial measures, and if you have not yet traveled, you can request a reimbursement for your ticket.
Tickets purchased on www.airfrance.com, by phone at 36 54, or at an Air France point of sale or airport in France
If you have a refundable ticket without additional fees, please submit your claim in the "Manage your reservations" section.
If you have a non-refundable ticket or a ticket that is refundable with additional fees, please submit your claim by filling out this form.
If you have a non-refundable ticket or a ticket that is refundable with additional fees, please submit your claim by filling out this form.