Air France - Sky Team

Contact us

From flight delays and refund requests to missing or damaged baggage and lost property, Air France is here to help. We do our best to find a quick and effective solution for you.

Before contacting customer service, have you checked our FAQ? You may find the answer to your question.
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Contents

Industrial dispute from October 29th to November 2nd
Please consult our information page to modify your reservation, claim for a refund or to get real time updates on your flight.

Requesting online help

A flight change? With Air France Connect, we will contact you personally to keep you informed in real time.
Do you need help using our website?
Our online help service is available to answer your questions about:
  • booking and purchasing tickets,
  • printing your boarding card,
  • receiving a trip reminder,
  • requesting a receipt.

    Website Support
    For assistance with online bookings (Monday to Friday, 08.30-17.30), please call +420 233 09 09 33.

    For assistance with online bookings (Saturday and Sunday, 08.30-17.30), please call +420 220 113 737.

    • Requesting a ticket refund

    A refund is subject to the conditions of the fare you purchased.

    Learn about the refund process

    Declaring a baggage incident or lost property

    Did you leave any personal belongings or carry-on baggage onboard an Air France aircraft, in a waiting room or at a check-in desk?
    Were you unable to locate your baggage on arrival or was it damaged?
    We do our best to help you resolve these issues.

    Lost and found

    Baggage incident

    Baggage tracking

    Contacting Flying Blue

    For all questions concerning your loyalty program and using your Miles, contact Flying Blue directly.

    e-mail Flying Blue

    Other Flying Blue contacts

    Other Air France contacts

  • Saphir
    • With Saphir, we do our best to make traveling easier for reduced mobility passengers.
  • Air France ticket offices
    • Find addresses and contact information for Air France ticket offices around the world.
  • Contacting the Premium Line Europe
    • If you are a Premium passenger traveling within Europe, you can cancel or renew your check-in during the 24 hours preceding your flight by calling the Premium Line Europe from Monday to Friday between 09:00-17:00.

    Contact Saphir

    Find a ticket office

    Premium Line Europe

    If you are abroad, please connect to your country´s Air France site (accessible via www.airfrance.com) and visit the “Contact us” section to obtain the local customer service phone number.